Privacy Policy

General

We collect personal information such as your name, email address, and payment details when you sign up for our services or interact with our website. This information is used to provide and manage your hosting services, process payments, and communicate with you about your account.

We may also collect technical data, such as IP addresses and server logs, to monitor performance, ensure security, and improve our services. Your data will not be sold or shared with third parties, except as necessary to provide our services (e.g., payment processors) or as required by law.

Refunds and Disputes

If you request a refund or file a dispute, we may need to access and process your personal information, such as your account details and transaction history, to resolve the issue. This information will be handled in accordance with our refund policy (see our Terms of Service) and will only be shared with relevant parties, such as payment processors, to facilitate the resolution. We retain this data for a period of 1 months to comply with financial regulations and for record-keeping purposes.

Cancellations

When you cancel your hosting plan, we will retain your personal information, such as your account details and billing history, for a period of 30 days after the cancellation date to ensure proper account closure and to address any potential inquiries. After this period, your data will be securely deleted, except for information we are legally required to retain, such as financial records for tax purposes.

Illegal Use

We are committed to ensuring that our services are used responsibly. If we detect or are notified of illegal activity on your server, such as hosting prohibited content, we may access your account information and server data to investigate. This may include sharing your information with law enforcement if required by law. We encourage you to review our Terms of Service for details on acceptable use and to contact us if you have concerns about your privacy.